The February 10 Liberation Technology seminar titled, Can ICT Improve Clean Water Delivery Systems in Slums? Lessons from Kibera was led by two Stanford students, Katherine Hoffman, M.A. Candidate in International Policy Studies and Global Health together with Sunny Jeon, PhD candidate in Political Science. Hoffman and Jeon presented on the topic of the M-Maji system, a start-up non-profit project that uses mobile phones to empower communities with better information about water availability, price, and quality. M-Maji emerged from the Designing Liberation Technologies course taught at the Stanford d.school, which is dedicated to using mobile phone technology for health improvement in Kibera.  

The M-Maji project was conceived to confront a specific need in one of Africa's largest informal settlements: Nairobi's Kibera slum. Kibera holds about one quarter of Nairobi's population, but lacks a formal water and sanitation system. In short, water in Kibera is scarce, costly, uncertain, and often contaminated. The cost of water can rise up to over $3 per square meter during a shortage, and often takes up 20% of residents' income. Water is uncertain because about 40% of vendors in Kibera do not have access to a constant supply of water, especially since many of the connections that they do use are illegal. Additionally, water is often contaminated because water pipes run through sewer areas and are often plastic, since metal pipes would be taken as scrap. The result of these conditions is that the average person spends about 55 minutes per day looking for water, and about 68% of residents use informal water kiosks to access water.

M-Maji is a mobile platform designed to address problems facing both the seller and buyer of water in Kibera. Sellers report information about water availability and price at their water kiosk, enabling them to attract customers. Meanwhile, buyers access the system to find information about where water is available, at what price and at what level of quality. A third feature of the platform enables complaints and feedback regarding water sources. By coordinating and centralizing water information from multiple sources, M-Maji is designed to empower residents with better information about water availability, price, and quality, which ultimately helps to improve access to clean water.

There are several key reasons why a mobile platform that tackles the information side of the problem may be effective in solving the water problem in Kibera:

1. The water market is distorted, but not coordinated. Also, there is significant variation between neighborhoods.
2. Information asymmetry exists that is not solved by other sources or tools.
3. M-maji is needs-driven.
4. Relative to other interventions, M-Maji is cost-sensitive and low tech.

Although fieldwork conducted by the M-Maji team has indicated great potential for the platform's success, the team has also faced many challenges in implementation. One example stems from the platform's use of USSD sessions. Like SMS, these sessions allow short messages (up to 182 characters) to be exchanged. Users must enter a short code to begin a session, which then lasts about 2 minutes. However, the team has faced significant difficulty in getting mobile operators to allow access to USSD (in Swahili), as well as to negotiate rate agreements with mobile operators. The involvement of gangs and government in the water market introduces another challenges. In some cases, gangs bribe utility people to restrict the supply to push up prices, which may hinder the eventual effectiveness of the M-Maji tool.

Following the formation of a partnership with an important local NGO in Kibera called Umande Trust, M-Maji is moving rapidly into the pilot stage. The team is currently working to carry out a randomized impact evaluation to obtain convincing estimates of M-Maji's cost-effectiveness and impact on water outcomes. With the help of the community partner, the team is running a six-month long pilot on the West side of Kibera. In addition to surveying 1000 households for the baseline survey, the team is also carrying out data collection on water prices and water quality. M-Maji will officially launch in May or June of 2011, and the team will continue to reassess the project to better meet user needs as the results of the pilot become available.

To begin his talk, Archon Fung poses the following question: why is there no "killer" ICT platform in politics? After all, there are highly disruptive platforms in social media, commerce and other realms. These so-called "killer" platforms tend to be characterized by three features: notably that many users adopt the ICT platform and abandon the old way of doing something; the new platform improves users' experience by changing how they do some activity; and the organizations using new killer platforms displace those that do not use them.

Fung proceeds to present explanations for this puzzle, following a brief clarification of the scope of his question. When Fung refers to politics, he is not referring to aspects like partisan mobilization, e-government or the public sphere; instead, he examines the potential for ICT platforms in the realms of decision-making, problem solving and accountability. While the typical level of resolution for discussion is on the macro effects of ICT as a social force, Fung's analysis stems from his narrowing in on ICT platforms (such as Facebook, Wikipedia, Ushahidi, and others) themselves.

The first argument Fung presents in answer to his initial question is that both the suppliers and the demanders are different in politics than in other areas (e.g. commerce). Politics is aggregative, characterized by collective action and results, not focused on "individual benefits and gratification" like commerce and social interaction might be.

Second, while it is possible to have parallel, collaborative production in some types of platforms (e.g. Wikipedia), production in politics is characterized by strategic action. Various examples can help illustrate that there are key differences between commerce and politics on the supply side. In commerce, Amazon's customers want books and Amazon wants to sell books. While citizens want influence in the public sphere, however, politicians and officials typically do not want to give citizens power to influence the public sphere. Although there are counterexamples, as in some cities (such as Belo Horizonte) in Brazil, where 10% of the electorate directly influences public spending online through the Participatory Budgeting process, these cases are few and far between.

Another important factor is that there are much more ambiguous benefits in politics than in other spheres. While it is well understood that amassing more Facebook, Amazon or Google users will result in more money or fame, it is less well know what the benefits of more public deliberation or accountability might be. Since the factors that explain platform success in other areas don't translate to politics, Fung concludes, there is less innovation in the supply side.

In order to understand cases in which ICT platforms have nevertheless become important on the local level, Fung and his colleagues carried out a large case study analysis of specific examples from Brazil, Chile, Kenya, India, and Slovakia. Through analyzing these cases, which include such examples as São Paolo's Cidade Democrática, Santiago's Reclamos, Nairobi's Budget Tracking Tool and others, the researchers arrive at three key conclusions.

1. ICT platforms that have had success within the realm of politics that Fung is interested in have been characterized by the predominance of professionals and organizations among their users. The main users of Cidade Democratica, for example, are organizations and professionals.
2. Second, ICTs do not necessarily act independently. Instead, journalism and media play an important role, and even make up the main base of users for platforms like Bratislava's Fair Play Alliance and Mumbai Votes. After all, ICT can help journalists reduce research costs and represents a neutral and credible source.
3. ICT's do not go around or undermine traditional NGOs and government. Instead, at least in the cases examined, they are typically effective because they operate through these existing organizations. Kiirti in Bangalore is one example.

The bottom line from Fung's case study analysis is that getting context right can be more important for an ICT platform's success than getting the technology right. Typically, the uptake of a platform only occurs once all other pieces are in place.

In the final part of his talk, Fung addressed audience questions, many of which related to Fung's chosen standards for a killer platform. One audience member asked why Facebook could not be considered a killer platform, given its many uses for political purposes. After all, Facebook enables a kind of action to occur that would have occurred before, since it can often be accessed even in countries where public gatherings may be restricted. Another questioned why Wikileaks was not considered a killer platform. Fung replied that while Wikileaks does bring together people and information better, a killer platform would need to transform the nature of politics from group to individuals, which no existing platform has yet achieved.

As Japan's troubles continue, CISAC's Thomas Isaacs discusses the future of the nuclear industry.

CISAC: My understanding is that Three Mile Island set back the industry because afterward there was no appetite for building new reactors.

Thomas Isaacs: It's not clear that it was Three Mile Island. It was certainly in that time frame. Others would say it was a combination of a reduction in the demand for electricity at that time and the emergence of alternative energy sources that were less expensive to get started. You saw less of an appetite not just because of the concern about Three Mile Island -- although that was probably a contributing factor -- but because it just no longer made sense to build new, huge, expensive power plants, particularly nuclear power plants.

CISAC:  Experts now say that what's going on in Japan is worse than Three Mile Island. If so, how might that affect the building of nuclear reactors in the future?

Isaacs: The effects are probably unknown and unknowable now. We'll need to have a much better idea of what actually transpires, and how it is handled by the Japanese. We'll also have to see what the consequences are and what the perceived consequences are, and the ability of the Japanese government and utilities to generate a sense of confidence, which is lacking right now. All of that will have an effect and it will be different for a variety of countries, but it's hard to speculate. My own assumption is that in countries where there is more of a national, organized effort to build nuclear, principally in places like China and India, you might not see as much effect as you might see in countries where nuclear has been much more of a controversial issue, and where the public has much more engagement in the decision-making process. In emerging countries that now have no or very few plants, you might see much more controversy. 

CISAC: What about regulation? Might there be more regulation, both here and in China, India, and elsewhere?

Isaacs: I think we don't know that yet either. You would hope that people would view this as a sobering event -- an opportunity to learn lessons for the future. As a result of Three Mile Island and then Chernobyl we have organizations like the World Association of Nuclear Operators, who come together from all over the world to share lessons learned. This will be an example of a place where you would hope they will take this very seriously -- I'm sure they will -- and they will ask very searching questions about whether our regulations or anybody's regulations are appropriate given what we've experienced. There's no question that the track record for U.S. reactors has been outstanding and getting better over the last 20 to 30 years. Should that lead to a sense of comfort? No. It should lead to a sense that we've always had an obligation to ask ourselves if we're doing everything that makes sense, and we can continue to learn from experience and improve.

CISAC: The issue of nuclear waste is important in this country and elsewhere. How might it fit into what we're seeing in Japan right now?

Isaacs: There is spent nuclear fuel, which is a waste form if it's not reprocessed. That's what would ultimately go into the repository, and that potentially is one of the problems that's causing the release of radioactivity at some of these plants. More broadly, you need to feel confident you know how to handle waste, both in the short term and in the very long term, because it is potentially hazardous for geologic time periods. Most people who work in that business believe that disposing of it in a geologic repository, in a stable geologic formation that has the right characteristics, is a very fine way to solve that problem, and pretty much every country that has decided to move toward nuclear waste disposal has chosen that approach. But from a societal point of view and a political point of view, it's a very tough problem. It's not just the science and technology problem.

The Internet, Public Action, and Development

Communication/PoliSci 232, Spring Quarter, 3-5 units, Mondays 12:15-2:05

Larry Diamond and Vivek Srinivasan, instructors

Recent events in many parts of the world have raised interesting questions on the relationship between the Internet, democracy and the quest for a better life. The "cyberspace" has changed the way in which people can mobilize, debate and act while those in positions of power have used it to monitor, stifle and control. What makes this drama fascinating is that the cyberspace in itself is changing rapidly. Governments, corporations, peoples' movements and other forces are engaged in a battle to shape the cyberspace through technological innovations, laws and policies. This course seeks to explore such changes with a view to understanding what consequences they will have on public action, democracy and development.

This course is intended as a research seminar. The first part of the course will consist of lectures and discussion of readings, in order to set the theoretical and empirical framework for the research to be done. During the quarter, students will organize themselves into research teams to investigate a specific topic and provide a synthesis of relevant literatures and recent empirical findings or trends. Thus, the course offers broad scope for students to explore major issues in the field, such as the impact of Internet regulation on social development (especially health and education), the impact of social media on the quality of governance and on socioeconomic development, and the effect on society of differing types of defamation laws that protect or fail to protect anonymous speech.

The final few sessions of the course will be student-led, as the research teams present their work and open their presentations for discussion. Students will also submit a final written paper. The aim is not only to expose students to recent research on the Internet, development, and public action, but also to provide an interesting space for collaboration among students from different disciplines, and a great learning experience for the facilitators as well.

Each president of the United States enters office thinking he will be able to define the agenda and set the course of America's relations with the rest of the world. And, almost invariably, each confronts crises that are thrust upon him-wars, revolutions, genocides, and deadly confrontations. Neither Woodrow Wilson nor FDR imagined having to plunge America into world war. Truman had to act quickly, and with little preparation, to confront the menace of Soviet expansion at war's end. JFK, for all his readiness to "bear any burden" in the struggle for freedom, did not expect his struggle to contain Soviet imperial ambitions would come so close to the brink of nuclear annihilation. Nixon was tested by a surprise war in the Middle East. Carter's presidency was consumed by the Shah's unraveling and the Iranian revolution. George H.W. Bush rose to the challenge of communism's collapse and Saddam Hussein's invasion of Kuwait. Clinton squandered the opportunity to stop a genocide in Rwanda and waited tragically too long before stopping one in Bosnia. George W. Bush mobilized the country to strike back after September 11, but, in the view of many, he put most of his chips in the wrong war.

In the eye of the historical storm, and in the absence of a challenge as immediate and overpowering as September 11, Pearl Harbor, or the Nazis' march across Europe, it is risky to identify any set of world events as game-changing. Yet that is what many analysts, including myself, believe the Arab revolutions of 2011 are. And a surprising number of specialists-including hard-eyed realists like Fareed Zakaria-have seized upon the crisis in Libya as a defining moment not just for the United States in the region but for the foreign policy presidency of Barack Obama as well.

To date, one could say that Obama has had a surprisingly good run for a foreign policy neophyte. He has revived the momentum for arms control with a new START treaty with Russia, while pressing the issue of human rights within Russia. He has managed the meteoric rise of China decently, while improving relations with India. He has not cut and run from Iraq-as most Republicans were convinced he would. And he has ramped up but at least set limits to our involvement in Afghanistan. As the Arab revolutions have gathered momentum, he has increasingly positioned the United States on the side of democratic change. His statements and actions have not gone as far as democracy promotion advocates (like myself) would have preferred, but they have overridden cautionary warnings of the foreign policy establishment in the State Department, the Pentagon, think tanks, and so on. Without Obama's artful choreography of public statements and private messages and pressures, Hosni Mubarak might still be in power today.

All of this, however, may appear in time only a prelude to the fateful choice that Obama will soon have to make-and, one fears, is already making by default in a tragically wrong way-in Libya. Why is Libya-with its six million people and its significant but still modest share of global oil exports-so important? Why must the fight against Muammar Qaddafi-a crazy and vicious dictator, but by now, in his capacity for global mischief, a largely defanged one-be our fight?

When presidents are tested by crisis, the world draws their measure, and the impressions formed can have big consequences down the road. After watching Jimmy Carter's weak and vacillating posture on Iran, the Soviets figured he'd sit on the sidelines if they invaded and swallowed Afghanistan. They misjudged, but Afghanistan and the world are still paying the price for that misperception. In the face of mixed messages and a long, cynical game of balance-of-power, Saddam too, misjudged that he could get away with swallowing up Kuwait in 1991. When the United States did not prepare for war as naked aggression swept across Asia and Europe, the Japanese thought a quick strike could disable and knock out the slumbering American giant across the Pacific. When Slobodan Milosevic and his Bosnian Serb allies launched their war of "ethnic cleansing," while "the West"-which is always to say, first and foremost, the United States-wrung its hands, many tens of thousands of innocent people were murdered and raped before President Bill Clinton finally found the resolve to mix air power and diplomacy to bring the genocidal violence to a halt.

If Muammar Qaddafi succeeds in crushing the Libyan revolt, as he is well on his way to doing, the U.S. foreign policy establishment will heave a sad sigh of regret and say, in essence, "That's the nasty business of world politics." In other words: nasty, but not our business. And so: not their blood on our hands. But, when we have encouraged them to stand up for their freedom, and when they have asked for our very limited help, it becomes our business. On February 23, President Obama said: "The United States ... strongly supports the universal rights of the Libyan people. That includes the rights of peaceful assembly, free speech, and the ability of the Libyan people to determine their own destiny. These are human rights. They are not negotiable. ... And they cannot be denied through violence or suppression." Yet denying them through murderous violence and merciless suppression-with a massacre of semi-genocidal proportions likely waiting as the end game in Benghazi-is exactly what Qaddafi is in the process of doing.

Barack Obama has bluntly declared that Qaddafi must go. The Libyan resistance, based in Benghazi, has appealed urgently for the imposition of a no-fly zone. Incredibly, the Arab League has endorsed the call, as has the Gulf Cooperation Council. France has recognized the rebel provisional government based in Benghazi as Libya's legitimate government-while Obama studies this all. Can anyone remember a time when France and the Arab League were ahead of the United States on a question of defending freedom fighters?

There is much more that can be done beyond imposing a no-fly zone. No one in their right mind is calling for putting American boots on the ground in Libya. But we can jam Qaddafi's communications. We can, and urgently should, get humanitarian supplies and communications equipment, including satellite modems for connection to the Internet, to the rebels in Benghazi, where they can be supplied by sea. And we should find a way to get them arms as well. Benghazi is not a minor desert town. It is Libya's second largest city, a major industrial and commercial hub, and a significant port. Through it, a revolt can be supplied. If Benghazi falls to Qaddafi, it will fall hard and bloodily, and the thud will be heard throughout the world.

Time may be running out. As the Los Angeles Times reported yesterday, "All that stands between Kadafi and rebel headquarters in Benghazi are disorganized volunteers and army defectors spread thinly along the coastal highway." They have passion and courage, but they lack weaponry, strategy, and training. Like so many rebel movements, they need time to pull these all together. Time is what a no-fly zone and an emergency supply line can buy them.

Libya's rebels are pleading for our help. "Where is America?" asked one of them, quoted in the L.A. Times, who was manning a checkpoint in Port Brega. "All they do is talk, talk, talk. They need to get rid of these planes killing Libyan people." The "they" he was referring to was the Americans, beginning with their leader-one would hope, still the leader of the "free world"-President Obama.

Many prudent reasons have been offered for doing nothing. It is not our fight. They might lose anyway. We don't know who these rebels really are. We have too many other commitments. And so on. The cautions sound reasonable, except that we have heard them all before. Think Mostar and Srebrenica. And we had a lot of commitments in World War II as well, when we could have and should have bombed the industrial infrastructure of the Holocaust. As for the possibility that the rebels might lose-a prospect that is a possibility if we aid them and a near certainty if we do not-which would be the greater ignominy: To have given Libya's rebels the support they asked for while they failed, or to have stood by and done absolutely nothing except talk while they were mowed down in the face of meek American protests that the Qaddafi's violence is "unacceptable"?

Oh yes. There is also the danger that China will veto a U.N. Security Council Resolution calling for a no-fly zone. Part of us should hope they do. Let the rising superpower-more cynical than the reigning one ever was-feel the first hot flash of hatred by Arabs feeling betrayed. Go ahead, make our day.

Presidents do not get elected to make easy decisions, and they certainly never become great doing so. They do not get credit just because they go along with what the diplomatic and military establishments tell them are the "wise and prudent" thing to do. This is not Hungary in 1956. There is no one standing behind Qaddafi-not the Soviet Union then, not the Arab League now, not even the entirety of his own army. That is why he must recruit mercenaries to save him. Qaddafi is the kind of neighborhood bully that Slobodan Milosevic was. And he must be met by the same kind of principled power. For America to do less than that now-less than the minimum that the Libyan rebels and the Arab neighbors are requesting-would be to shrink into global vacillation and ultimately irrelevance. If Barack Obama cannot face down a modest thug who is hated by most of his own people and by every neighboring government, who can he confront anywhere?

For the United States-and for Barack Obama-there is much more at stake in Libya than the fate of one more Arab state, or even the entire region. And the clock is ticking.