It's the middle of the night when Maina Kiai receives an urgent plea from a human rights advocate in Russia. A recent draft law threatens to block civil society organizations from accessing foreign funding, cutting off their financial lifeline and exposing them to close monitoring by the state. Their work reporting on the government's moves to choke public dissent and suppress free speech is in jeopardy if this law is passed by the Russian legislature.

As the special rapporteur on the rights of peaceful assembly and association for the United Nations, Kiai's job is to collect first-hand information on human rights abuses and bring it to the attention of the international community.

Kiai is one of about 50 lawyers, experts and advocates around the world who volunteer their time as special rapporteurs for the U.N. Human Rights Council. With mounting case loads, a limited staff and shrinking budgets, special rapporteurs are left with little support to fight injustice and aid victims of some of the gravest human rights abuses.

In search of new tools to empower their work, the rapporteurs are now tapping the academic and innovative resources at Stanford to help them do their jobs better.

Harnessing the power of technology

Professor Jeremy Weinstein led the August workshop on new technologies and human rights monitoring. Photo credit: Sarina Beges

Recognizing that technology can increase productivity and efficiency, Stanford’s Jeremy M. Weinstein organized a workshop to bring technologists together with the rapporteurs and other experts to explore how new technologies can help them magnify their impact.

Weinstein, an associate professor of political science and senior fellow at the Freeman Spogli Institute for International Studies (FSI) at Stanford, pushed for the use of new technologies as tools for promoting human rights and democracy when he served as the director of democracy and development on the National Security Staff of the White House.

“Special Rapporteurs occupy a unique position, with the legitimacy and mandate of the United Nations behind them as they track human rights abuses around the world," Weinstein said. "New technologies have the potential to amplify their voices, extend their reach, and ensure that citizens around the world have access to this valuable mechanism.”

Weinstein says the rapporteurs can use simple technologies such as database management systems and mobile phone applications to manage the volume of inquiries they receive, increase their response time to victims’ needs and build political support for their recommendations.

Juan Méndez, the rapporteur responsible for tracking torture and other abuses, receives upwards of 50 complaints a day from citizens and NGOs around the world. He wants a way to better organize, process and prioritize inquiries that would allow him to respond to victims in a more strategic, timely and systematic way.

"We have been self conscious of the need to apply new technologies and we are always looking for better ways of applying technology," Méndez said. "In my case, there is quite a learning curve to understand what the new technologies are and how they might work."

One of the most powerful tools for a special rapporteur is the country visit where they spend two to three weeks in a country of concern, visiting local nongovernmental organizations, meeting with government officials, holding press conferences and arranging visits with victims. Special rapporteurs must be invited by the host government to visit and countries with some of the most egregious human rights abuses on record - such as Iran and Zimbabwe - deny them access.

Due to the sensitivity of their findings, special rapporteurs are granted independence and impartiality in their jobs as they often have to say things that make governments uncomfortable. Sharing their findings is a challenge. Other than media coverage, the rapporteurs don’t have easy access to a large audience or the resources to disseminate their findings and recommendations widely in local languages.

But social media tools such as Facebook and Twitter could help heighten their profiles and improve communication with the public. During country missions, for instance, tweets and Facebook posts could easily advertise their visits to attract media and share their findings.

Tapping Stanford's technical edge

Since returning to Stanford where he is a resident faculty member at FSI's Center on Democracy, Development, and the Rule of Law (CDDRL), Weinstein has been using the university's technical edge to benefit those working to advance democratic practices.

Technologists and human rights leaders gathered at Stanford’s d.school to innovate and create new technologies for U.N. special rapporteurs. Photo credit: Sarina Beges

Teaming up with the Brookings Institution and Google, CDDRL hosted an August workshop to bring together four special rapporteurs, civil society activists, technologists, and government donors to brainstorm how to best pair human rights monitors with the technology they need to be more effective in their work.

"What we’ve done is bring together a group of people who normally don’t talk to each other and got them to think about the subject from various users' points of view - the human rights victim, the civil society activist, the governments, and the special rapporteurs themselves,” said Ted Piccone, a senior fellow and deputy director for foreign policy at the Brookings Institution and author of a new book, Catalysts for Change: How the UN’s Independent Experts Promote Human Rights . “But we also have experts from technology, from human rights organizers, from think tanks and research organizations, so the combination of smarts and ideas in that mix is fantastic."

The second day of the workshop was held at Stanford's d. school – the Hasso Plattner Institute of Design – where participants put the needs of the user at the center of the design process. Armed with an endless supply of markers, sticky notes and whiteboards, participants divided into groups to brainstorm how technology can assist the special rapporteurs with their mounting caseloads.

The ideas laboratory

Bringing the human rights and technology communities together underscored the gap that exists between the two worlds. Few of the special rapporteurs were using or familiar with technology tools ranging from social media, database management and encryption software.

While the digital divide may be large for some, it was evident from the technologists in the room that there are an abundance of innovative technologies to validate, manage and interpret data for special rapporteurs’ use.

"I would really love a streaming analysis, so public information out there is streamed to me live," said Kiai, the special rapporteur who focuses on assembly and association rights. "I would also like to have a website that can be accessed by activists around the world as a way to communicate and send updates to me."

Sanjana Hattotuwa demonstrates a mock-up of the Web-based dashboard designed for the special rapporteurs. Photo credit: Sarina Beges

One of the ideas presented by Sanjana Hattotuwa, a special advisor to the ICT4Peace Foundation based in Geneva, is a mobile application that would allow anyone anywhere in the world to utilize audio, video, or text to submit a report of a human rights abuse.

"They could track it with a confirmation number, and it's a very easy way of submitting information to the special rapporteurs," said Hattotuwa. This could be a very promising innovation for victims to submit reports from the ease of a mobile device, and to bring them to the attention of the special rapporteurs in real time.

Hattotuwa said data obtained through this app could be fed into a Web-based dashboard system that would feature a world map highlighting where the reports are coming from, allowing the special rapporteur to process and visualize information. The dashboard would also feature a curated news feed.

While the special rapporteurs left the workshop more informed of these new tools and with some tangible ideas of how to enhance their work, many questions remained about the costs and training required for the users, as well as how to build political support for a future with more visible and accessible special rapporteurs.

"I think that there will always be institutional constraints - political constraints - things that we need to work through," said Méndez, the rapporteur who tracks torture cases. "But the four rapporteurs that are here these two days can actually carry the message of technology's use to the U.N. and try to resolve them."

Bringing the two worlds together for this workshop helped close the digital gap and introduce the potential that technology represents to the human rights community and beyond.

"What struck me most is how much there is out there, and how hard it is for us without context, to understand the tech world and how useful it can be," said Kiai. "So that of itself was a revelation."

When Kofi Annan announced his plans to step aside as special envoy for the conflict in Syria by the end of the month, he put much of the blame on the United Nations Security Council for the failure to make peace in the war-ravaged country.

"When the Syrian people desperately need action, there continues to be finger pointing and name calling in the Security Council," Annan said. "It is impossible for me or anyone to compel the Syrian government and also the opposition to take the steps to bring about the political process. As an envoy, I can't want peace more than the protagonists, more than Security Council or the international community, for that matter."

The uprising against Syrian President Bashar Assad began in March 2011 and rights activists say it has left more than 19,000 dead. Annan became the U.N.-Arab League envoy to Syria in February, with the goal of getting both sides to put down their weapons. He designed a six-point plan for peace, which was never fully implemented.

Stephen J. Stedman, FSI's Freeman Spogli Senior Fellow, and Larry Diamond — a senior fellow at FSI and the Hoover Institution as well as director of FSI's Center on Democracy, Development and the Rule of Law — offer their analysis of the impact of Annan's resignation.

Does the resignation of Annan, who is well respected among diplomats, signal that there is no hope for peace in Syria?

Diamond: I think it's been apparent for several weeks, at least, that the peace mission was doomed, that the Assad regime was not prepared to negotiate, and that the refusal of Russia and China to agree to any kind of meaningful pressure on the Assad regime has left violent resistance by the opposition and the society as the only option.

Syria is sinking deeper and deeper into all-out civil war, and only an escalation of military pressure and economic sanctions on the Assad regime and its principal leaders and supporters offers any hope of resolution. Sometimes, when one or both parties refuse to negotiate, the only way to end a civil war is for one side to win. Libya provides the most recent example of that. If Assad and his allies are going to negotiate a peaceful exit, it will only be because they are staring at the prospect of fairly imminent military defeat.

Could Annan have done something differently?

Diamond: It is very difficult to negotiate with a regime that is bent on repression and total domination, especially when you can't credibly threaten to impose formidable costs on the regime if it refuses to compromise. I don't think there was anything more that Annan could have done, because he had no leverage, no tools to work with, as a result of the inability of the Security Council to agree on tough sanctions.

Will the failure to make peace in Syria tarnish Annan's legacy?

Stedman: The failure to make peace in Syria should not and will not tarnish Annan's legacy. First, he is already a Nobel Peace Prize winner, and one failure in an extraordinarily difficult case does not diminish the rest of his diplomatic successes. With regards to Syria, no one expected him to succeed, but he needed to try and he needed to be seen to try. His position was special envoy of the Security Council, and if anyone is looking for a scapegoat they should start looking at the council.

Diamond: No, I don't think this will tarnish Annan's legacy. He had a nearly impossible mission; everyone knew that. The failure was a collective failure of the international system, not the failure of an individual mediator. Annan is a great man who has made major contributions to world peace and security. It's not his fault that a brutal regime, backed by the world's two most powerful authoritarian states, refused to negotiate.

Brooke Donald is a writer for the Stanford News Service.

Karl Eikenberry, FSI's Payne Distinguished Lecturer and a former U.S. ambassador to Afghanistan, participated in the 2012 Aspen Security Forum on July 27. Eikenberry joined Eklil Hakimi and Sherry Rehman, the ambassadors to the U.S. from Afghanistan and Pakistan, respectively, in a discussion about those countries. The panel also included Doug Lute, a retired lieutenant general who is now President Barack Obama's special assistant on Afghanistan and Pakistan, and was moderated by Steve Kroft of 60 Minutes.