Institutions and Organizations
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Norway has administered its petroleum resources using three distinct government bodies: a national oil company engaged in commercial hydrocarbon operations; a government ministry to direct policy; and a regulatory body to provide oversight and technical expertise. Norway's relative success in managing its hydrocarbons has prompted development institutions to consider whether this “Norwegian Model” of separated government functions should be recommended to other oil-producing countries.

By studying ten countries that have used widely different approaches in administering their hydrocarbon sectors, we conclude that separation of functions is not a prerequisite to successful oil sector development. Countries where separation of functions has worked are characterized by the combination of high institutional capacity and robust political competition. Unchallenged leaders often appear able to adequately discharge commercial and policy/regulatory functions using the same entity, although this approach may not be robust against political changes. Where institutional capacity is lacking, better outcomes may result from consolidating commercial, policy, and regulatory functions until such capacity has further developed. Countries with vibrant political competition but limited institutional capacity pose the most significant challenge for oil sector reform: Unitary control over the sector is impossible but separation of functions is often difficult to implement.

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Energy Policy
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Mark C. Thurber
David Hults
Patrick R. P. Heller
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The Program on Liberation Technology at the Center on Democracy, Development, and the Rule of Law (CDDRL) hosted two events in May, which brought together the technology and activist communities in support of a common cause-Egypt. The Program benefitted tremendously from the presence of two Egyptian activists, Ahmed Saleh and Sabah Hamamou, who traveled from Cairo to share their experiences and contribute ideas to help build a community between Tahrir Square and Silicon Valley. These events were coordinated by Stanford and Silicon Valley technology firms interested in leveraging their expertise in technology innovation to provide practical benefits for pro-democracy activists in Egypt and beyond.

On May 14, the Program on Liberation Technology in partnership with the Stanford Peace Innovation Lab, Code the Change (a Stanford student group), CloudtoStreet, and Platform d, organized a Hack-a-Thon for Egypt at Stanford's design school. This event attracted more than 80 computer engineers, programmers, technologists, academics, activists, and members of the public. All expressed a firm commitment to volunteer their skills and time towards the development of technology applications to aid activists.

Volunteers connected in real time with Egyptian activists through videoconference and live presentations where they described the type of applications that would be beneficial to their work. Programmers and designers in the room listened intently as ideas for the following technologies were proposed; mobile phone applications for political mobilization, web-based training for election monitors, a crowdsourcing platform for constitutional negotiations, and a tool to monitor the Egyptian parliament.

Ahmed Saleh, a political activist and founder of the Kifaya movement (the Egyptian Movement for Change), provided a personal account of the revolution, captivating the audience's attention with his details of the 18 days leading up to President Mubarak's fall. Sabah Hamamou, a journalist and blogger, emphasized social media's impact on the public's capacity to organize and connect.

Hackers quickly got to work dividing into groups to begin designing the prototypes for some of the suggested applications. Sketching out designs on whiteboards and developing basic code, programmers worked late into the evening on four tangible projects: a web platform to crowdsource constitutional negotiations, a content management system for an Egyptian watchdog group to increase citizens’ ability to hold politicians to account, an election monitoring training and certification interface, and new visualizations of Twitter usage data emerging from the 18 days of protests.

Going forward, the teams will work with their Egyptian counterparts to scale-up their projects into applications with practical and broad application. The CloudtoStreet project led by CDDRL visiting scholar Ben Rowswell will work to incubate several of the projects and maintain connections with their Egyptian partners to aid in the implementation phase on the ground. A follow-on event to the Hack-a-Thon is planned for the summer quarter of 2011 to encourage the teams to continue the development of applications.

The second event hosted by the Program on Liberation Technology on May 20, brought executives from Google and Facebook to Stanford to explore social media's impact on democratic transition. More than 40 gathered to hear from Egyptian activists Saleh and Hamamou who spoke at length about their direct experience using social media and its impact on the uprisings.

According to Saleh, "Facebook had a humble start in 2008 (in Egypt) but quickly became viral when activists coordinated a national strike on April 6. This shocked the security services but they quickly learned from their mistakes.” The We Are All Khaled Said Facebook page communicated the message of the revolution, Saleh explained, but it still took a great deal of social mobilization to convince people to join the protests in Cairo. Once the power was cut, Saleh told the audience, the "keyboard activists" were then inspired to go to the streets.

If it wasn't for the world watching (the revolution) I am not sure we could have done it.
-Sabah Hamamou

Hamamou showed a variety of YouTube videos featuring cartoons poking fun at the deposed regime, which were produced by small Egyptian media companies. In doing so, she highlighted the fact that social media is becoming increasingly more popular in Egypt as politicians and civil society groups use this tool for civic education and outreach. Sabah explained this by noting that "people want alternative ways of being entertained outside of traditional media." She continued by pointing out that, "if it wasn't for the world watching (the revolution) I am not sure we could have done it."

Both activists outlined practical steps that the technologists in the room could take to help aid their efforts. Saleh underscored the importance of secure communication, which is an enormous challenge for activists who are confronted with sophisticated technologies used by regimes to survey their communication. With limited funds, activists are unable to afford expensive circumvention systems and require software and secure tools that provide user-friendly and cheap solutions. Saleh ended by emphasizing that these secure communication technologies can save lives and are urgently needed.

Hamamou suggested that Silicon Valley-based technology companies should expand their grant-making and philanthropic programs to include Egypt where they can engage directly with NGOs on the ground. She specifically highlighted YouTube's Partnership program and Google's digital journalism grant, which currently have no formal presence in Egypt. A representative from Google explained that engagement in Egypt requires them to comply with local laws to use the Egypt domain, requiring them to censor materials that are not permitted by the authorities. These laws and limitations make it challenging to maximize freedom of expression in this kind of environment.

Both events allowed the Program on Liberation Technology and its partners to match the technological ingenuity of Silicon Valley with the needs of activists in Egypt. Looking forward, the Program will be building on the applications created and the community established around this cause to make a more profound impact on the efforts of pro-democracy activists in Egypt and beyond.

Note: News of the Hack-a-Thon spread quickly through both the traditional and social media sectors, eliciting a great deal of interest and coverage of this event. The initiative was featured on the We Are All Khaled Said Facebook page, home to over 100,000 international members generating an upwards of 350 "likes" and 80 comments. In addition, Fast Company.com published an article on the event and the Financial Post of Canada mentioned the CloudtoStreet project in their business section. See the links below to read more:

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Rylan Sekiguchi
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China today is in the midst of sweeping changes. The economy is roaring ahead. Millions of rural families are uprooting themselves in search of better lives in the city. Traditional ways of living, working, and playing are transforming. This image of China often gives an impression of instability, confusion, extreme inequality, and despair, but in fact, every country that has developed—including the United States—has undergone a similar process.

China in Transition, SPICE’s latest curriculum-in-development, introduces high school students to modern China as a case study of economic development. What are the characteristics of the development process, and why does it occur? How is development experienced by the people who live through it, and how are their lives impacted? How do traditional cultural values—such as China’s emphasis on education—contribute to and/or evolve as a result of modernization? Students examine these questions and others as they investigate the roles that urbanization, migration, wealth, poverty, and education play in a country in transition.

This curriculum project represents a new and unique joint venture between SPICE and the Rural Education Action Project (REAP) to bring modern China alive in U.S. high school classrooms. It is the first project of its kind for SPICE and an exciting new intramural collaboration for FSI. “When I first heard about the work of REAP from Professor Scott Rozelle and his staff, I was immediately struck by the significance of REAP’s efforts to help students from poor rural households in China overcome obstacles and harvest their educational dreams,” says SPICE Director Gary Mukai. “This grew into a REAP-SPICE collaborative, which has the goal of making REAP’s efforts and its many important lessons accessible to U.S. high school students through interactive, interdisciplinary activities.”

The partnership capitalizes on the strengths of both organizations, pairing REAP’s rigorous scholarship and field research in China with SPICE’s expertise in curriculum development. The resulting synergies are helping to refine China in Transition into a rich and dynamic resource for high school classrooms. 

Much of the research for China in Transition was gathered in Fall 2010 by an international team of students who participated in REAP’s “Across the Pacific” program (ATP). The “Across the Pacific” team—which comprised students from Stanford University and Chinese universities such as Peking University, Tsinghua University, and Renmin University—conducted academic and field research to investigate key topics in modern China (e.g., its shifting economy, urbanization, migration trends, education system) and produced a collection of original multimedia content that will be incorporated into the final publication. These teaching resources, created by U.S. and Chinese college students, will soon be used to build cross-cultural understanding among high school students. 

REAP and SPICE have worked in close consultation with each other throughout the curriculum development process, and they continue to work together to produce the final curriculum unit, due to be published in Fall 2011.

 

 

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Ahmed Benchemsi
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"What if we offered a prayer for the soul of bin Laden?" The question was tossed into the meeting of the February 20 Movement like a hand grenade. But the young men and women gathered in the Moroccan Labor Union building in Rabat didn't duck for cover. Instead, they angrily challenged the questioner, a bearded, middle-aged man representing the Islamist prisoners who have joined from behind the bars with the secular youth movement calling for greater freedoms. "Are you out of your mind?" asked one young man. "Just because we defend you people against torture, it doesn't mean we support terrorism. Don't you impose your creepy agenda on us."

The bearded man beat a hasty retreat. "No problem, let's just do a regular prayer," he said. "We're all Muslims, aren't we?"

The meeting had been held to discuss plans for protest outside the infamous Temara detention center, located in a cork-oak forest near Rabat, where terrorism suspects have been tortured, according to Amnesty International. The Islamist may have thought he could set the agenda: after all, his kind had for decades been the only antimonarchy group of any consequence. But as he discovered, change has come to Morocco.

It must annoy the Islamists that the shots are being called by these new kids on the block — and that their vibrant activism is shaking up the monarchy in ways the Islamists have consistently failed to for more than 30 years. The kids scored their first big success on Feb. 20, when tens of thousands of Moroccans hit the streets of more than 50 towns and cities, demanding change. The protests had been organized by young independent activists responding to calls made on Facebook.

Since that date — so glorious that the youth movement was named after it — hundreds of thousands have demonstrated, at least once a week. The pressure has already compelled King Mohammed VI to promise constitutional reforms, to devolve some of his absolute powers to the elected government. But many young Moroccans want the king to "reign, not rule." The political arm wrestling with the monarchy continues.

But many young Moroccans want the king to "reign, not rule."

The Islamists, long thought to have the only grass-roots organization, had no choice but to line up behind the Feb. 20 banner. But the youth set stringent conditions: they would tolerate no Islamic signs or banners, no chants of "Allahu akbar" (God is great), and no segregation of the sexes. It was a revolution within a revolution.

Not so long ago, the Islamists were condemning as apostates some of the same youth leaders. In 2009, they launched a Facebook group calling for a public daytime meal during the holy month of Ramadan, when Muslims can eat only before dawn and after dusk. The objective: to "open a debate on freedom of conscience." Predictably, a national scandal ensued. But this was not an isolated instance of iconoclastic behavior. For several years, groups of Moroccans have been using the power of social media — as well as the ability to attract the conventional media — to clamor for the freedom of belief, sexual liberty (notably for gays) and other individual freedoms that had until then been unthinkable.

The country's conservative majority was suitably horrified, but the young activists were able to rally growing constituencies among human-rights advocates, leftist groups and the middle-class youth. Even so, the core group of renegades continued to be perceived as little more than a bunch of crazy kids — until they and their sympathizers spearheaded the most powerful wave of change since the kingdom's independence, half a century ago.

What are the kids going to do with their newfound status? Nizar Bennamate, a leader of the Feb. 20 Rabat group, says some of their more envelope-pushing demands will have to wait for another day. "For now, democracy is our priority battle," he told me. Fair enough. But sooner or later, this battle will come to a close: Morocco's authoritarian system will irrevocably change, for that is the direction of history. When that day comes, Islamists and secularists will face off for a new fight over the soul of the new Morocco.

Who will win? That's hard to predict. But the secular youth have done well to position themselves as the leaders of the antigovernment protests. That planned demonstration at the Temara detention center was brutally broken up by police: 16 protesters were taken to the hospital, but the others reconvened in Rabat's city center to keep protesting. Nobody's calling them the crazy kids anymore.

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The number one topic around the globe has been the world after Bin Laden and the appropriate ways for democracies to dispose of terrorists. From Washington, to Brussels, to Tel Aviv and Islamabad, pundits and average citizens have weighed in on the debate.

Sweden’s contribution to the question of how to deal with terrorism was to provide a welcome mat - in the form of a taxpayer-funded lecture tour - for the notorious Popular Front for the Liberation of Palestine (PFLP) airplane hijacker, Leila Khaled.

Khaled literally burst onto the world scene in 1969 when she boarded TWA’s flight 840 in Rome with hand grenades taped around her waist. She stormed the cockpit, declaring she belonged to the Che Guevara Commando Unit of the Marxist-Leninist PFLP. Terrified passengers were held hostage and only released after Israel agreed to free Palestinian prisoners held in Israeli prisons. One year later, she masterminded a new brutal hijacking after undergoing plastic surgery to conceal her identity.

In 2002, in the wake of the 9/11 attacks, The European Union through its European Council decided to include the PFLP on its list of terrorist groups.

The people of Israel are all too familiar with the savagery of the PFLP. It took responsibility for the 2001 assassination of Tourism Minister, Rehavam Zeevi. On Friday night, March 11th 2011, two PFLP members butchered the Fogel family in Itamar, including four-and eleven-year-old children and a three-month infant.

Ms. Khaled sits on the PFLP Central Committee and has not expressed regret for her involvement in terrorism. Because of her history of aiding and abetting terrorism, a police complaint was recently issued against her in Sweden for gross violations of international law.

But that came too late. During her tax-payer funded visit to Sweden, Khaled spoke at the May Day demonstrations of the Stalinist Swedish Communist Party and the Anarcho-syndicalist Trade Union Federation. She held publicly funded lectures at an Art Gallery and spoke on developments in the Middle East at the publicly- funded Södertörn
University College.

Incredibly, Khaled also participated at a seminar on political activism arranged by the Left Party represented in Sweden’s Parliament.

The organizers of her appearances had nothing but praise for the PFLP leader. Anna Ahlstrand, Project Manager at Konsthall C, which is funded by the government’s Arts Grant Committee, declared “she is an icon for many people”. Jonatan Habib Engqvist, Project Manager at the Governmental Arts Grants Committee that financed her tour described the arch terrorist as “a very established feminist thinker.”

Irresponsible behavior
Unfortunately, Leila Khaled isn’t the first member of a Palestinian terrorist group to get special treatment from Stockholm. In 2006, the Swedish consulate in Jerusalem, in contravention of EU regulations, granted a Schengen visa to Hamas’ Minister of Refugees, Atef Adwan. Such a visa makes it possible for the bearer to travel across 15 European Countries. That decision provoked protests from Israel, which said it lent legitimacy to Hamas, and from France, which had rejected earlier visa requests by Hamas leaders.

So far Sweden’s decision to grant entry to Khaled – a leading representative of an organization deemed a terrorist group by more than 30 countries, including Sweden, all EU Member States and the United States – hasn’t spurred protest from the US or other
European countries.

But the decision to allow her into Sweden could have broader consequences. It comes at a time when many European nations want to take back direct control of their national frontiers. Indeed, the European Commission is currently debating the re-imposition of border controls within the so-called Schengen region.

Leila Khalid’s taxpayer-funded trip comes even as Swedish authorities continue to turn a deaf ear to repeated calls from the Jewish Community and the Simon Wiesenthal Center to fund security for Jewish institutions facing increasing anti-Semitism and global Islamist threats.

The irresponsible behavior of Swedish authorities will likely doom any future role in Israeli-Palestinian negotiations. Back in 2000, following a more even-handed Middle East policy under then Swedish PM Goran Persson, Stockholm did help facilitate Israeli Palestinian negotiations.

According to leaked WikiLeaks reports, Carl Bildt, the current Foreign Minister is characterized, as a “medium size dog with big dog attitude.” But his government hasn’t even bothered to present a veneer of neutrality when it comes to the Holy Land, as evidenced by the fact that not a single minister visited Israel during the Swedish EU Presidency.

On the Iranian front, Bildt distinguished himself as one of the EU leaders most opposed to increased sanctions against Tehran. The very same diplomat rushed to Istanbul in June 2010 to personally greet and have his picture taken with Swedish participants in the infamous Turkish Gaza Flotilla.

If Sweden is serious about opposing terrorism and promoting Mideast peace, it must reveal the circumstances behind Leila Khalid’s entry and departure from Swedish and EU Territory and who approved the allocation of taxpayers’ funds for a woman who stands for everything Osama Bin Laden lived and died for.

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Ynetnews.com
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Daniel Schatz
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Stanford seniors Jaclyn Tandler and Varun Sivaram have been awarded the The Firestone Medal for Excellence in Undergraduate Research and The William J. Perry Prize, respectively, for their theses on France's nuclear export policy and the U.S. military's approach to solar energy.

Both recipients are members of the Center for International Security and Cooperation's Undergraduate Honors Program in International Security Studies.

Tandler, an international relations major, wrote "Let Them Eat Yellow Cake: Understanding the History of France's Sensitive Nuclear Export Policy." After graduating from Stanford, she will begin work at the Carnegie Endowment for International Peace as a junior fellow in the Nuclear Policy Program.

Sivaram, an engineering physics and international relations major, wrote "Sunny Side Up: Characterizing the U.S. Military's Approach to Solar Energy Policy." He will be attending Oxford University on a Rhodes Scholarship next year, studying toward a PhD in physics.

The Firestone Medal recognizes the top 10 percent of all honors theses in social science, science, and engineering. The Perry Prize is awarded to a student for excellence in policy-relevant research in international security studies. 

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The Ford Dorsey Program in International Policy Studies (IPS), a joint undertaking of the Freeman Spogli Institute and the School of Humanities & Sciences, is training the next generation of policy experts and leaders. In their second year of the two–year master’s program, students take a two-quarter practicum course, working in teams to conduct policy analyses for real-world client organizations. Read about their demanding projects and findings.


Judicial Performance (California Commission on Judicial Performance)
This report analyzed judicial discipline cases in California between 1990 and 2009 using data collected by the California Commission on Judicial Performance. The purpose of the report was to inform the public about the incidence of misconduct and help the public understand the disciplinary process. The report concluded that the number of disciplinary actions per judge has fallen in the last decade, as compared with the previous ten years.  

Policies to Improve Industrial Competitiveness (World Bank)
This report researched how countries can select Policies to Increase Industrial Competitiveness (PIIC) using case studies and the development of an analytic process for government use in selecting specific industries to support. The analytic process showed that cooperation between the public and private sectors is crucial in policymakers’ ability to select the most beneficial competitiveness policy measures.

Sunni Militancy In India (U.S. Defense Intelligence Agency)
This report analyzed Sunni militancy in India by identifying major Sunni groups, their ideologies, root causes and recent trends.  Utilizing a quantitative overview of Sunni terrorism incidents and deaths, profiles of militant groups, and social network analysis of connections between groups, the report found that the most active and violent Sunni militant groups are related to Pakistan or to the long-running conflict between Pakistan and India in Kashmir.

“The chance to tackle complex, real world policy problems and propose solutions to clients is invaluable for our students as they prepare for their careers” says Kathryn Stoner, Director of IPS and FSI senior fellow.  “It’s one more way that our program bridges theory and practice.”
Rare Earth (Breakthrough Institute and Bay Area Council)
This report examined concerns about domestic shortages of rare earth elements, critical in the production of many clean-tech products.  The report confirmed that China controls a large share of rare earth deposits and production, but found that market forces should increase U.S. production levels in the long run.  The report recommends that the United States accelerate permitting for domestic production and pursue agreements with other rare earth suppliers to mitigate the impact of China's current dominance.

Going Forward: Gas Tax and VMTs (Carnegie Endowment for International Peace)
This report considered the under-funding of the U.S. transportation system, focusing on two ways to generate revenue—the federal gas tax and a prospective vehicle-miles-traveled (VMT) fee. In the long term, introducing fees-per-mile would generate more revenue than increasing fees-per-gallon. Under both proposals, lower income consumers would pay proportionately more, although the difference in distributional impact is minimal for most policy options under consideration.

Fiscal Responsibility Index (Comeback America Initiative/Peterson Foundation)
This project developed a simple, comprehensive analytic tool and framework, called the Fiscal Responsibility Index, to assess sovereign fiscal responsibility and sustainability. The index was designed to illustrate where the United States is, where it is headed, and how it compares with other nations in the area of fiscal responsibility and sustainability. The U.S. ranks near the bottom when compared with 33 OECD and BRIC nations.

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This paper begins with contested issues among various approaches to institutions and seeks an analytical/conceptual framework for integrating them. Based on fundamental studies of knowledge theory and epistemic game theory, it discusses the role of institutions in substantive forms as societal artifacts that cognitively mediate agents’ strategic interactions and their individual beliefs in societal games. This approach is termed as the institutions-as-cognitive-media-view and its implications to the role of culture, institutional complementarities, and policy in the institutional process are discussed. It concludes with a proposal for a three-level approach to institutions: generic-ontological, comparative-substantive, and policy-design levels.

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Journal of Economic Behavior & Organization
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Eight-four percent of Fortune Global 100 companies worldwide now utilize at least one social media platform (SMP), indicates a recent study by the public relations firm Burson-Marsteller.

Numerous statistical studies such as this exist, but how do we understand the numbers in terms of the actual impact of SMPs on business?

Despite the growing adoption of SMPs as a business tool, this is still a relatively new and under-studied area of technology—even in Silicon Valley where many SMP innovations originate, says Rafiq Dossani, a senior research scholar at Stanford University’s Walter H. Shorenstein Asia-Pacific Research Center (Shorenstein APARC). Dossani defines SMPs as “information and communications technology platforms designed for interaction among participants.” He and other academic and industry experts convened at Stanford on May 25 for a discussion of SMP business trends, especially in the areas of recruitment and business development in Silicon Valley.

Their goal? To begin developing a theoretical framework for the study of SMPs as a tool in today’s global business environment. Findings presented during the conference suggest that SMPs serve as another tool for doing business, but do not supplant existing systems and practices. In addition, a great deal of future research is needed on the subject.

Organized by Shorenstein APARC’s Stanford Program on Regions of Innovation and Entrepreneurship (SPRIE), the conference was the sixth in an annual series dedicated to examining the globalization of business services. Previous conferences have addressed topics including outsourcing, system integrators, international recruitment, and clean technologies.

Opening the first session about social media trends among Silicon Valley employers, Philip Jordan and Stephen Jordan of Green LMI Consulting presented findings from a recent survey they conducted of over three hundred firms, especially of larger and technology-related companies. Their study found that over half of Silicon Valley firms surveyed are utilizing social media for external communication and/or for the recruitment and evaluation of new employees, pointing to the utility for job seekers to maintain a professional-looking online presence. Nonetheless, they emphasized that “real” skills and expertise still matter the most to employers.

Manuel Serapio, faculty director and associate professor of international business at the University of Colorado Denver (UC Denver) moderated the panel discussion that followed. Panelists Rahim Fazal, CEO and co-founder of Involver, and Tuomo Nikulainen, a researcher at ETLA, the Research Institute of the Finnish Economy, provided commentary during the session.

Dossani led the second session about social media in the workplace with a presentation summarizing a study he conducted on the value of SMPs to business organizations. Surveying employees at twenty Silicon Valley companies, Dossani tested the hypothesis that a SMP has value “only if it improves the reliability of existing information or enables the generation of new information.” SMPs do not automatically generate such information, he stated. Some SMPs are better at generating reliable information (eg., a CEO’s blog) and others enable the generation of new information (eg., a discussion forum). Dossani categorized SMPs in the study by the extent of collaboration they permitted among participants in the creation of new information, as well as the control that was possible over the flow of information. Depending on how the usage of an SMP is organized—who participates and its governance structure—information of potential value to corporates is generated. Dossani noted the difference between individual SMPs, such as Twitter, and websites, such as YouTube, that integrate a number of different social media functions, including video and discussion forums.

In the study, Dossani proposed a theoretical framework for research on SMP business trends, informed by work about strong and weak “ties” conducted by Stanford sociologist Mark Granovetter. The survey results indicated that SMPs are found useful for project management (low control/high collaboration SMPs) and building employee and consumer awareness (high control/low collaboration SMPs). While this provided support for the hypothesis, said Dossani, other evidence did not support it, such as the limited use of SMPs for human resource functions and strategic planning. This might be due to the nascency of technologies, lack of diversity of platforms, or limited familiarity with the potential of SMPs—clearly, exciting subjects for future research, he concluded.

Henry S. Rowen, co-director of SPRIE, moderated the panel discussion that accompanied Dossani’s presentation. Panelists included Matt Ceniceros, director of global media relations at Applied Materials; Ankit Jain, a software engineer at Google; Don McCullough, vice president of marketing for IP and broadband at Ericsson; and Saurabh Mittal, head of customer experience practice at Wipro.

Emerging from the conference is the understanding that companies are increasingly embracing SMPs as a tool to enhance their current business practices, but not uniformly. To understand the role of SMPs in business—both in Silicon Valley and worldwide—a theoretical framework, such as Dossani suggested, and further studies are needed.

Papers and slides from the two main presentations are now available online, with full audio from the event to be added soon.

In addition to longtime Globalization of Business Services conference co-sponsors Wipro, UC Denver, and ETLA, Adobe and Ericsson also provided co-sponsorship for this year’s event.

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Social media tools are increasingly used in today's global business environment.
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