Rafiq Dossani comments on U.S. business process outsourcing
WASHINGTON - Take Jamey Bennett. When he first began selling his LightWedge personal reading lamp a few years ago, everything was made in China. Then the headaches began: Numerous conference calls in the middle of the night. Shipment delays because of a dockworker strike in California. And many problems related to language differences. The problems became so acute that Bennett transferred the manufacturing to Virginia two months ago.
"Managing a significant manufacturing effort in China remotely with a business of our size is very difficult," Bennett says.
"Firms that just believe that this is going to be simple ... very often get burned," says Martin Kenney, a University of California-Davis professor who recently completed a study of firms doing work in India. "This is a very, very complicated business activity, and there are a thousand ways it can go wrong."
Examples of the perils of moving work abroad keep cropping up. Last month, Indiana said it was halting a contract with an Indian company to upgrade its computer system for its unemployment benefits office after politicians and others started an uproar about the work leaving the state, not to mention the country.
Dell recently shifted some of its computer call center work from India. After moving some of its appliance call center work to India a few years ago, GE in May moved the work back to the Phoenix area. It found that workers in India, who don't own many appliances, couldn't relate to the customers' problems. U.S. workers can take more calls because they resolve issues faster, boosting productivity.
Highlighting how sensitive the topic of moving work outside the USA is, spokesmen for Dell and GE declined to comment. But Dell CEO Michael Dell recently told USA TODAY his company sticks with U.S. employees for many jobs for their skills.
"Most of our (employees) are in the U.S., and it's probably going to remain that way for a long time," Dell said. "The fear of jobs moving from one country to another, at least in our case, is probably greater than the reality."
That doesn't mean the trend will go away. Repetitive and low-skilled manufacturing and services work will likely continue to be sent abroad. But some firms' experiences suggest the hysteria about work going outside the USA may be overblown.
'Lost in the translation'
Several major issues confront businesses when they shift manufacturing outside the USA:
?Culture, language. U.S. firms are finding the do-it-now culture of the USA and some American tastes don't easily translate overseas.
Wells Fargo chief economist Sung Won Sohn says companies he has come in contact with have complained of productivity problems. A U.S. furniture importer has had a tough time persuading his overseas manufacturers to "distress" furniture, a popular style in some U.S. markets that evokes an antique feel. His workers don't see the point in taking a new product and making it look older.
And there are language issues. Although many people overseas speak English, phrasing and other issues can crop up when English is not the first language.
"Quite a bit was sort of lost in the translation," LightWedge's Bennett says.
A Dell spokesman told the Associated Press the company was shifting some corporate clients from Bangalore, India, to Texas, Idaho and Tennessee after receiving service complaints.
Gary Beach, publisher of CIO Magazine, recently was on the phone with a Dell agent in Bangalore for 11/2 hours after having problems with a notebook computer. "The guy was very polite, but he had to go to his supervisor after 65 minutes," Beach says. "It was a change in power options in your control panel. You had to switch to 'always on.' ... Duh!"
-Expertise. Many countries are churning out well-educated engineers, scientists and others while some foreigners are coming to the USA to be educated and then return home. But such education often does not replace experience.
Bethlehem, Pa.-based Air Products and Chemicals makes liquefied natural gas machinery in Wilkes-Barre, Pa. The firm has no plans to move the factory, even though none of the products is sold in the USA.
"We have spent a number of years building up this plant, making major investments and also building up a skilled workforce," spokeswoman Kassie Hilgert says. "Both the workforce and the technology are not transferable to anywhere else in the world."
Kenney notes that some of the businesses overseas are so new that there are few trained managers who know how to properly oversee both service and manufacturing operations.
-Shipping. Some manufacturers are finding the time, money and extra regulatory burdens associated with shipping products to the USA prohibitive. Those issues were compounded after the Sept. 11 attacks, because import regulations were strengthened.
Sanjay Chandra, co-founder of American Leather, a furniture producer in Dallas, does all manufacturing in-house. With hundreds of combinations of styles and fabrics and other attributes to choose from, the firm waits to produce the furniture until orders are received and prides itself on getting the products shipped out in a matter of weeks. Shipments from China are estimated to take about six weeks, after production, according to manufacturers.
"Special order, quick ship doesn't really lend itself to foreign manufacturing because of the time issues," Chandra says.
The shipping headaches may grow. Under rules starting this month, importers are required to electronically send lists to the government in advance of shipments, to help Customs and border protection agents identify high-risk cargo that deserves special attention because of terrorism fears. That is upsetting some importers who say the lists will cost them time and money if there are delays at the borders.
The challenges of importing were also highlighted a little more than a year ago when dockworkers in California were locked out during a labor dispute, stranding Asian imports at sea. The 10-day action that led to the closure of 29 docks was estimated to cost the U.S. economy up to $2 billion a day and forced some manufacturers who rely on foreign parts to shut down.
Keeping supplies flowing
The dockworker strike persuaded Alan Schulman, owner of Glentronics, to stick to his supply method. Schulman, who sells battery-operated, backup sump pumps, has suppliers both overseas and near his headquarters in Wheeling, Ill. When the dock strike started, he was able to switch to his local supplier and continued without any interruptions.
"I always want Plan B."
There are numerous other issues that U.S. firms are bumping into when it comes to working abroad. Many companies find themselves holding more inventory in case there is a supply disruption. That means added costs, because more inventory requires extra space, financing and, sometimes, employees.
"Supply Chain 101 says the most important thing is continuity of supply," says Norbert Ore, who organizes a regular survey of manufacturers for the Institute for Supply Management. "And when you establish a supply line that is 12,000 miles long ... you have to weigh the costs of additional inventory and logistics costs vs. what you can save in terms of lower costs per unit or labor costs."
Shipping business abroad also means relinquishing some control, which for some business owners is easier said than done. And, unless you own the facility and have an employee on-site, fixing any problems that require in-person work involves a lot of time and money. The contracts to set up facilities abroad can also be lengthy, involving months of negotiations and lawyer and consultant costs.
Regional conflicts, such as the periodic clashes between India and Pakistan, also must be considered.
Some move despite challenges
Despite all those issues, for some, moving work abroad is the way to go.
Wall Street giant Goldman Sachs estimates that of the 2.7 million U.S. factory jobs cut in the last three years, 1 million have been relocated abroad.
A wide range of service jobs, such as customer call centers, medical billing and architectural drafting, are also moving outside the USA. In the next 15 years, U.S. employers will move about 3.3 million white-collar jobs abroad, Forrester Research predicts.
The main motivation: money. UC-Davis' Kenney and co-author Rafiq Dossani of Stanford University estimate a call center worker who costs clients $12.47 an hour - including equipment and other costs - in Kansas City costs $4.12 an hour in Mumbai, the Indian city formerly known as Bombay. Indiana originally went with the Indian company after its bid for the computer work came in at $15 million, $8 million below the closest competitor.
After working in Asia and Europe for 15 years, Philip Ison, president of Ison International, bought an upholstery factory in Tennessee in 1999 and shut it down after two years.
"There was just no profit margin to be made," he says. "With all of the headaches between health insurance, workman's comp, OSHA, you can just keep on going down the list. It's not economically feasible to produce something here that takes a lot of labor."
Ison now produces furniture in Romania and ships the products to Norfolk, Va., before selling in the USA.
"With the Internet and the communication systems that are available at this point in time, it's no big deal to sit here and run the factory," he says.
But while some jobs may continue to be sent overseas, it's clear that others - especially those requiring special skills, quick turnaround times or customer contact - will stay in the USA.
"Most companies believe it's going to be easier (to shift work)," says Rudy Puryear of Bain and Co., who has consulted with clients on setting up operations abroad. He says he's seen some firms pull back two or three years after shifting to foreign workers or suppliers. "It is a buyer beware situation."
North Korea's nukes
There are "no good options" for the United States to confront or contain North Korea's nuclear weapons proliferation, according to political science Professor Scott Sagan.
Sagan, who is also a senior fellow at the Stanford Institute for International Studies, was one of five foreign policy experts who joined a panel discussion Friday titled "It's a Mad, Mad World: Prospects for Security, Diplomacy and Peace on the Korean Peninsula." Presented by the Law School, the event took place in Dinkelspiel Auditorium as part of Reunion Homecoming Weekend.
Panelists Mi-Hyung Kim, Bernard S. Black, Gi-Wook Shin and Scott D. Sagan took turns weighing in on the difficulties of U.S. diplomatic relations with North Korea during a law school-sponsored discussion. Photo: L.A. Cicero
What makes the situation even more vexing is that the objectives of neither North Korea nor the United States are entirely clear, said law Associate Professor Allen Weiner, a former State Department lawyer and diplomat who moderated the panel.
"Is the United States intent on a regime change? Or putting the nuclear genie back in the bottle?" Weiner asked.
"North Korea feels threatened by the United States and believes nuclear weapons are the only way to protect its national sovereignty," said sociology Associate Professor Gi-Wook Shin, director of the Korean Studies Program in the Asia/Pacific Research Center.
The talk came one day after North Korea announced that it is prepared to "physically unveil" its nuclear program. By Sunday, President George W. Bush announced that he would provide written assurances not to attack North Korea if the country takes steps to halt its proliferation and if other Asian leaders signed, too. Bush, who counted North Korea as part of an "axis of evil," stopped short of offering a formal, Senate-approved nonaggression treaty.
Earlier this month, North Korea claimed to have finished reprocessing 8,000 spent fuel rods to produce enough weapons-grade plutonium to build a half-dozen nuclear bombs. Faced with a collapsed economy and the legacy of 1.5 million deaths from starvation in the late 1990s, the North Korean government, led by Kim Jong Il, has overtly threatened to use its small arsenal as deterrence against U.S. aggression. Although it has been difficult to verify North Korea's capabilities, international experts have asserted that its main nuclear facility in Yongbyon could produce one or two bombs a year.
Tension first heated up last October when North Korea admitted to having abandoned the 1994 Framework Agreement brokered by the Clinton administration to shut down its nuclear reprocessing facilities.
Confirming U.S. intelligence reports that North Korea possesses nuclear weapons capabilities, the former director of the CIA under the Clinton administration, Jim Woolsey, said from the audience that in 1994 the CIA was confident North Korea had enough plutonium to make one or two bombs. Estimating that its current capabilities hover somewhere around six bombs, Woolsey explained North Korea doesn't have good delivery technology. The greater concern, he said, is that it would produce enough plutonium to sell to al-Qaida.
The amount of plutonium it takes to build a bomb is the "size of a grapefruit" -- making it difficult to monitor and stop weapons material shipments, Sagan said.
Believing North Korea is posturing for economic aid and bilateral security guarantees, the United States has sidestepped direct talks and instead joined South Korea, China, Japan and Russia in a round of six-party talks with North Korea last August. Bush's announcement is seen as an effort to jump-start the next round of regional talks that were expected by the end of the year.
The crisis has taken its toll on the longstanding alliance between the United States and South Korea. Panelist Mi-Hyung Kim, a founding member of South Korea's Millennium Democratic Party and general counsel and executive vice president of the Kumho Business Group, the ninth largest Korean conglomerate, said the relationship between the United States and South Korea is the "rockiest" it has ever been because of "Bush's hard-line policy on North Korea" and the fact that wartime control of the South Korean military reverts to U.S. hands. Bilateral talks would further alienate South Korea, which fears that Seoul will become a "sea of fire," she said.
"South Korea thinks Bush is a bigger threat than nuclear weapons 35 miles to the north," Kim explained, pointing out that South Korea will bear the brunt of a military conflict. "South Korea wants to avoid war and economic burdens it can't afford," she said.
Part of the problem has been the failure of the United States to explain its policy to the South Korean people. "The United States is bad at selling its policies to publics abroad," Weiner noted. We're used to dealing bilaterally with government officials; public diplomacy is a skill we've had to learn over the past 15 years."
"A PR campaign by the United States is not going to solve this," Kim countered.
"If North Korea collapses, how will South Korea survive?" asked law Professor Bernard Black, a panelist who served as an economic policy adviser to the South Korean government. "South Korea would have to devote 30 percent of its GDP to bring North Korea up to its standard of living and that's not sustainable.
"South Korea has lived under North Korean guns for the last 50 years. North Korea can destroy Seoul at any time. South Koreans are saying, 'What's changed?' The last thing South Korea wants is to provoke North Korea to attack."
China, North Korea's closest ally, may have the most leverage through trade sanctions and has a vested interest in halting regional proliferation, Kim said. "China does not need another nuclear neighbor. ... It has enough problems with India and Pakistan." North Korea's proliferation could lead to a nuclear Japan, South Korea and "its worst fear, a nuclear Taiwan."
Predicting that nothing would come of the next round of talks until after the next U.S. presidential election, Kim said ironically, "North Korea is expecting a regime change in the United States to an administration that is more reasonable."
"North Korea is not a crazy rogue state but a dangerously desperate state," said Sagan. "When you play poker with someone who's cheated in the past, you can expect them to cheat again."
How to Look Credible in Promoting Liberty
George W. Bush wants Americans and the world to believe that the fall of Saddam Hussein's regime two months ago represented a defeat for tyranny and a victory for liberty. No one has devoted more words to framing regime change in Iraq in these terms than the president.
In the debate leading up to the war, Mr. Bush and his administration focused primarily on Iraq's acquisition of weapons of mass destruction and the threat they posed to the US to justify military action. After military victory, however, Bush has emphasized the larger objective of promoting liberty in Iraq and the greater Middle East, especially because the search for weapons of mass destruction has produced such limited results. This mission statement for Iraq echoes convictions Bush stressed in every major foreign policy speech given since Sept. 11.
The president, however, has one big problem in pursuing this foreign-policy agenda. Few believe he is serious. Around the world, many see an imperial power using its military might to secure oil and replace anti-American dictators with pro-American dictators.
At home, isolationists in both the Republican and Democratic parties shudder at the folly of another Wilsonian mission to make the world safe for democracy.
Both at home and abroad, observers of Bush's foreign policy are confused by the mixed messages it sends. Was the war against Iraq undertaken to eliminate weapons of mass destruction or to spread liberty?
Bush faces an even more daunting challenge in making his commitment to democracy-promotion credible - the perception of hypocrisy. Bush has shown more concern for bringing freedom to Afghanistan and Iraq than to Pakistan or Saudi Arabia.
If Bush is truly committed to a foreign-policy doctrine of liberty-promotion, none of these criticisms is insurmountable. But they must be addressed. Especially now, with end of war in Iraq, what Bush says and does will define the true contours of his foreign-policy doctrine. Is it a liberty doctrine? Or does the language of liberty camouflage ulterior motives?
We will know that Bush is serious about promoting liberty if he credibly commits to four important tasks.
First, and most obviously, he must devote intellectual energy and financial resources to securing new regimes in Afghanistan and Iraq that, if not full-blown democracies, at least show the potential for democratization over time. To date, the record of achievement in both places is spotty. Bush has to keep these two countries at the top of his agenda, making regime construction as important as regime destruction. If democratizing regimes do not take hold in these countries, then Bush has no credibility in promoting liberty elsewhere.
Second, if Bush is serious about his stated mission, then he must give more attention to developing, funding, and legitimating the nonmilitary tools for promoting political liberalization abroad. The Marines cannot be used to promote democratic regime change in Iran, Saudi Arabia, Russia, or Uzbekistan. Wilson had his 14 points and Truman his Marshall Plan. Kennedy created the Alliance for Progress and the Peace Corps. Reagan started the hugely successful National Endowment for Democracy. Bush needs to lend his name to similar grand initiatives.
Third, in future speeches, Bush must flesh out the next phase of his liberty doctrine by explaining his priorities. Even the most powerful country in the world cannot bring liberty to every person living under tyranny all at once. But the president does owe the American people and the world a clearer game plan. It is no accident that Bush has given top priority to promoting democratic regime change in places where autocratic regimes were also enemies of the US. Fine, but what principles guide the next moves? There are also countries in which the promotion of political liberalization at this time could actually lead to less freedom, not more. What are the criteria being used to identify such places? To win supporters to his mission, Bush must present a rationale for the next phase of democracy promotion.
Fourth, even if the US does not have the capacity to promote freedom everywhere all the time, the president can make his commitment to liberty more credible if he develops a consistent message about his foreign-policy objectives, no matter what the setting. Words matter. Advocates of democracy living under dictatorship can be inspired by words of support from an American president. They can also become frustrated and despondent when the American president refrains from echoing his liberty doctrine when visiting their country. For instance, Bush's failure to speak openly about democratic erosion on his recent visit to Russia was a big disappointment to Russian democrats.
Some will always believe that the US is just another imperial power, not unlike the old Soviet Union, Britain, France, or Rome, exploiting military power for material gains. But for others of us who want to believe that the US has a nobler mission in the world, we are waiting on the president to give us signs of a long-term credible commitment to promoting liberty abroad.
Untangling India and Pakistan
K. Shankar Bajpai served as India's Ambassador to Pakistan, China, and the United States, and as Secretary of the Ministry of External Affairs.
Regimes of Truth, Mobs of Anger, Companies for Profit: Who Makes the News
Journalism in Southeast Asia is triply constrained. In a given country, the regime in power may impose censorship or induce self-censorship. Outraged by an article, headline, or photograph, a threatening mob can achieve the same result. Concern for the bottom line may pressure commercial media to avoid "serious" analyses in favor of "lighter" stories with ostensibly greater reader, listener, or viewer appeal. Violence and sex may be featured for the same material reason. What is it like to work under such constraints? What strategies are available to journalists for defeating or deflecting them? How do the news environments in Indonesia and Thailand differ in these respects? What about the prejudices and preferences of journalists themselves? How do all these limits, incentives, and propensities go into the making of the news in Southeast Asia? Yuli Ismartono is uniquely suited to answer these questions. As a correspondent for TEMPO, she covered wars in Cambodia and Sri Lanka, drugs in the Golden Triangle, the student uprising in Burma, the Soviet exit from Afghanistan, Russian elections, the first Gulf War, and events in Pakistan, the Philippines, South Korea, Vietnam, and, of course, Indonesia. For five years while TEMPO was banned, she worked in television and corporate public relations while writing for The Indonesian Observer. Her current responsibilities as executive editor include managing TEMPOInteraktif (online news).
Okimoto Conference Room, Encina Hall, Third Floor, East Wing
Coercion and Risk-Taking in Nuclear South Asia
This paper begins by examining the nature of the two-way coercion going on between India and Pakistan since 1989 followed by an analysis of the international environment that influences it. This leads to an examination of the sub-conventional fighting that Kashmir has had to endure for twelve years followed by the possible contours of a conventional war such fighting could lead to. Moving to the nuclear realm, the paper examines, in sequence, the nuclear arsenals of the two countries, the issues involved in managing these arsenals, the implications of their opaque nature, the nuclear strategies of the two countries, the manner in which they are gearing up to conduct nuclear operations, and the nuclear risks that are being run. This is followed by a look at the nature of the coercive risk-taking that is going on, spanning sub-conventional through nuclear. The paper ends with a set of conclusions.
Reshaping the Middle East: Winning a Lasting Peace in Iraq Will Take More than Tanks
- Read more about Reshaping the Middle East: Winning a Lasting Peace in Iraq Will Take More than Tanks
Protesters who marched around the world last week were wrong to assume that American inaction against Iraq will make their children safer or the Iraqi people better off. (Wouldn't it be nice if the Iraqi people could express their opinion about their country's future rather than having to listen to George W. Bush, Saddam Hussein or street protesters speak on their behalf?) The protesters were right, however, to question whether war against Iraq will produce more security at home and real freedom for the Iraqi people.
Americans should have confidence that the Department of Defense has a game plan and the capacity to destroy Hussein's regime, but we have less reason to feel the same level of confidence about the blueprint and resources earmarked to rebuild Iraq because no one talks about them.
The time for circulating such plans and amassing such resources is now, before the bombs begin to fall. A war to disarm Hussein alone is not legitimate. Only a military conflict that brings about genuine political change in Iraq will leave the Iraqi people better off and the American people more secure. Winning the war will be inconsequential if we fail to win the peace.
To demonstrate a credible commitment fto rebuild a democratic Iraqi over the long haul, the Bush administration could do the following today:
First, if we must go to war, we cannot go alone. American armed forces can destroy Hussein's regime without France or Germany, but the U.S. Agency for International Development will struggle to rebuild a new Iraqi regime without the assistance of others.
Second, President Bush must state clearly before the conflict begins that an international coalition will govern Iraq for an interim term. Again, the burden will fall mainly on American armed forces and their commanders. But the less the occupation looks like an American unilateral action, the better.
Third, the Bush administration must secure a commitment from all stakeholders in a post-war Iraqi regime about the basic contours of a new constitution for governing Iraq before war begins. Right now, these claimants on a future Iraqi regime are weak. They need the United States to come to power, which gives American officials considerable leverage now. Once Hussein's regime falls, however, they will be less beholden to the Americans. Without a clearly articulated plan in place before the fall of Hussein's regime, the process of constituting a new government could quickly become chaotic and unpredictable.
Fourth, President Bush must make absolutely clear now -- before war -- that the United States has no intention of seizing Iraqi oil fields, which belong to the Iraqi people. Bush must distance himself from statements made by unnamed government officials that the United States plans to appropriate Iraqi oil revenues as reparations.
This absurd idea -- believed by many throughout the world -- must be squelched immediately and unequivocally. Instead, the Bush administration should consider privatizing the Iraqi oil business through a mass voucher program. Give every Iraqi citizen a small stake in the ownership of these resources. At a minimum, an international consortium, not an American general, must assume stewardship of the Iraqi oil business during occupation.
On Day One after Hussein is defeated, Bush must demonstrate a real commitment to the promotion of democracy in the region. Most importantly, the rebuilding of Iraq must begin immediately. The delays we are witnessing in Afghanistan cannot be repeated.
In this cause, the American people should also help through the direct delivery of aid, student exchanges, or sister-city programs. Those who rallied in support of peace last week should remain mobilized to promote peace and development in Iraq after a military conflict, when the Iraqi people will be in greatest need.
In parallel, Bush must demonstrate a more serious commitment to rebuilding a state in Afghanistan -- hopefully as a democracy, but at least as a functioning, coherent state that can maintain order and promote development. This can happen only if the warlords are contained, an assignment that will require several times the several thousand peacekeeping troops now in the country. Western aid workers in Afghanistan -- including those working on democracy -- complain that internal security is a precondition for any aid to be effective.
In addition, Bush must formulate a policy toward Iran, which could begin by stating clearly that the United States does not intend to use force against that country. The current ambiguity about American intentions only strengthens the hard-liners within Iran and weakens the reformers. More fundamentally, the United States must develop a more sophisticated policy toward Iran, one which engages reformers within the Iranian government and assists democratic forces in society, but does not legitimate hard-line clerics who control the regime. The model is American policy toward the Soviet Union in its waning years.
And President Bush should redouble his administration's efforts to help create a democratic Palestine. A democratic Palestine is not a reward to the Sept. 11 terrorists, but their worst nightmare. Of course, this undertaking is enormous, but no larger than the task of installing democracy in Iraq after invasion.
Bush should also call his counterparts in Saudi Arabia, Pakistan and Egypt and tell them privately the truth -- regime change in their countries has already begun. If they initiate political liberalization now while they are still powerful and their enemies are still weak, they might be able to shape the transition process according to their interests as the king did in Spain and Augusto Pinochet did in Chile. If the Saudis, Pakistanis and Egyptians wait, however, their regimes are more likely to end in revolution like Iran in 1979 or Romania in 1989.
Even if President Bush undertakes all these initiatives, an invasion of Iraq is still likely to produce a net loss of political liberalization in the region in the short run. Dictatorships in the region are not going to suddenly liberalize in response to the American occupation of Iraq. In the face of angry publics, they will do the exact opposite -- just as autocrats across Europe did two centuries ago when Napoleon tried to bring democracy to the continent through the barrel of a gun.
American leaders, therefore, will face greater and more complex challenges after the war than before the war. To succeed, Bush and his successors need a long-term game plan. Above all, the president must explain to the American people that the United States will be involved in the reconstruction of a democratic Iraq and the region for decades, not months or years.
The worst-case scenario -- for both Americans and Iraqis -- is a quick war, followed by a terrorist attack on American troops stationed in Iraq, followed by a call for early American disengagement. Twenty years ago, the United States helped to destroy the Soviet-sponsored regime in Afghanistan, but then failed to help build a new regime in the vacuum. We experienced the consequences of such shortsightedness on Sept. 11, 2001. In Iraq or elsewhere in the region, we cannot make the same mistake again.
Peace and Security in South Asia: A Public Address
Ambassador Qazi holds a masters' degree in economics from Punjab University in Lahore, Pakistan. He joined the foreign service of Pakistan in 1965 where he served as Official on Special Duty at Headquarters. Since then he has held various diplomatic assignments at Pakistan Missions, such as London (1967-1969), Tripoli (1969-1971), Cairo (1971-1975), Tokyo (1978-1981) and Copenhagen (1981-1982). Ambassador Qazi has also served as Ambassador of Pakistan to Syria, Germany, Russia, the Peoples' Republic of China and High Commissioner of Pakistan to India from March 1997 to May 2002. The Ambassador is married and has two daughters.
Philippines Conference Room
Rule of Law in Pakistan and Afghanistan
Stanford Law School, Room 190
Erik Jensen
CDDRL
Stanford University
Encina Hall, C144
616 Jane Stanford Way
Stanford, CA 94305-6055
Erik Jensen holds joint appointments at Stanford Law School and Stanford’s Center on Democracy, Development and the Rule of Law. He is Lecturer in Law, Director of the Rule of Law Program at Stanford Law School, an Affiliated Core Faculty at Stanford’s Center on Democracy, Development and the Rule of Law, and Senior Advisor for Governance and Law at The Asia Foundation. Jensen began his international career as a Fulbright Scholar. He has taught and practiced in the field of law and development for 35 years and has carried out fieldwork in approximately 40 developing countries. He lived in Asia for 14 years. He has led or advised research teams on governance and the rule of law at the World Bank, the Asian Development Bank and the African Development Bank. Among his numerous publications, Jensen co-edited with Thomas Heller Beyond Common Knowledge: Empirical Approaches to the Rule of Law (Stanford University Press: 2003).
At Stanford, he teaches courses related to state building, development, global poverty and the rule of law. Jensen’s scholarship and fieldwork focuses on bridging theory and practice, and examines connections between law, economy, politics and society. Much of his teaching focuses on experiential learning. In recent years, he has committed considerable effort as faculty director to three student driven projects: the Afghanistan Legal Education Project (ALEP) which started and has developed a law degree-granting programs at the American University of Afghanistan (AUAF), an institution where he also sits on the Board of Trustees; the Iraq Legal Education Initiative at the American University of Iraq in Sulaimani (AUIS); and the Rwanda Law and Development Project at the University of Rwanda. He has also directed projects in Bhutan, Cambodia and Timor Leste. With Paul Brest, he is co-leading the Rule of Non-Law Project, a research project launched in 2015 and funded by the Global Development and Poverty Fund at the Stanford King Center on Global Development. The project examines the use of various work-arounds to the formal legal system by economic actors in developing countries. Eight law faculty members as well as scholars at the Freeman Spogli Institute are participating in the Rule of Non-Law Project.